Refund policy
Here's a professional, customer-friendly refund policy for GlowMuse Hair & Beauty that's suitable for your Shopify store.
Refund & Returns Policy
At GlowMuse Hair & Beauty, customer satisfaction is our priority. Due to the nature of our products and for hygiene reasons, all sales are final unless an item is received damaged, defective, or incorrect.
Returns
To be eligible for a return, you must contact us within 7 days of receiving your order.
Returned items must be:
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Unused and unworn
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In their original packaging
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Lace uncut and unaltered
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Free from any signs of styling, washing, or colouring
Items that do not meet these conditions cannot be accepted.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery with your order number and clear photos of the product. We will review your claim and arrange a replacement or refund where applicable.
Refunds
Once your return has been inspected and approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are damaged, defective, or incorrectly supplied.
Contact Us
If you have any questions about your order, please contact us at:
We appreciate your trust in GlowMuse Hair & Beauty and are committed to providing you with premium products and exceptional service.